Questions & answers

New: sealed, never used.
Open box: opened but unused or barely used, checked by us, like new.
Refurbished: used, then fully tested, cleaned and restored to full working order.
Pre-owned: used and fully working, with normal signs of use. We describe the condition on each product page.

Each product page says whether a phone is unlocked or tied to a carrier. If it says “Unlocked”, it works with any carrier.

Yes. Every device comes with a 90-day warranty against faults. If something stops working and it isn’t from a drop or liquid, we repair it, replace it or refund you.

By credit or debit card on Stripe’s secure payment page. We never see or store your card number.

Shipping is $9.99 per order, and free on orders over $99. We ship within the United States and email you the tracking number.

Not at the moment: all orders are shipped.

Yes, within 30 days of receiving it, in the condition you got it. Contact us with your order number and we’ll tell you how to send it back.

Fill in the Sell form with the model and condition. We email you an offer, usually within one business day. If you accept, you bring or ship the device, we check it, and we pay you.

Tell us what you have and what you want instead. We email you the credit we can offer, and you pay only the difference.

Back it up, sign out of iCloud or your Google account, turn off Find My, and erase it. We can’t buy a device that is still locked to an account.

Most screen and battery repairs are done the same or next day. Your quote tells you the price and the time before you decide.